Terms & Conditions

All purchases made through Cozybycaroline.com will be set to the following terms

  • Payment is due at time of purchase, before creation + shipment of product
  • Orders may not be cancelled or altered more than 24 hours past time of purchase - cancellations must be requested via email within 24 hours of purchase time to hello@cozybycaroline.com
  • Due to their handmade nature we are unable to offer refunds for orders but will gladly re-make an item if it is damaged or has an inconsistency in quality
  • The buyer is responsible for shipping fees to + from Cozy by Caroline on exchanges and re-making of a purchased item
  • All items will ship based on specified time in each product listing
  • Digital downloads + PDF patterns will not be refunded under any circumstance, including ordering by mistake
  • You may not resell or redistribute patterns purchased on CozybyCaroline.com, though you may sell finished products created by following patterns - I kindly ask that you give credit to Cozy by Caroline

Privacy Policy

We will not share or sell any of your information with third parties. This information will only be used for transactions, shipments and newsletter subscriptions.

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