Returns & Exchanges

We strive to provide the highest quality knits for our customers.
If you find yourself unsatisfied with a purchase please contact us at cozybycaroline@gmail.com.
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We do not accept returns but will work together to resolve the issue right away.

Custom Orders
Custom orders cannot be altered or canceled more than 12 hours after placing the order. Custom items may not be exchanged or returned.

Digital Downloads
Due to their digital nature, patterns + other downloads are not eligible for refund under any circumstances. 

Returns & Exchanges

All orders will be shipped within 3-5 business days unless otherwise noted.

Custom orders may take up to 10 days.