Frequently Asked Questions

When can I expect my Cozy to ship?

Expected shipping time is listed under each product.

For items that are "Ready to Ship" you can expect them to be in the mail 1-2 business days after purchasing. Made to Order items will ship within 3 weeks of the purchase date.

What countries do you ship to?

At this time we are only able to ship within the United States.

Is my new Cozy machine washable?

The materials I use are washing machine + dryer safe. I do recommend, however, to machine wash on gentle and lay flat to dry in order to best care for your Cozy.

Hand washing is even better!

Are you available for wholesale opportunities?

Absolutely! I'd love to discuss. Drop me an email ( and let's get to work!

Can I return or make changes to my order?

Due to the handmade nature of our products we do not accept returns. If you find an issue with your Cozy please contact us and we will work together to rectify the situation.

Orders can be altered if you contact us by email within 24 hours of purchase.

Made to Order products cannot be altered or cancelled if more than 24 hours have passed since the order was placed. Please contact us with questions and specifics on these before placing your order.

Do you offer any discounts or specials?

Follow @CozyByCaroline on Instagram and Facebook to keep up to date on the latest promotions!